Cleaning Service
Our cleaning service is designed to deliver a consistently high standard of presentation for every stay. Each cleaner is personally hand-picked by your co-hosts to ensure the right level of care, reliability and attention to detail. We work with trained, trusted professionals who understand the standards required for quality short-stay accommodation, ensuring your property is reset beautifully between each booking.
What’s Included
Full Turnover Clean
A complete reset of the property after every guest, covering kitchens, bathrooms, bedrooms, living areas, floors, high-touch surfaces, rubbish removal and a light outdoor tidy.
Hotel-Style Presentation
Beds made neatly, linen refreshed, towels placed with intention, and each space prepared for a polished guest arrival.
Professional, Consistent Standards
We use our own trusted cleaners only. This ensures aligned expectations, consistent presentation and clear communication. No external cleaners or variations in standards.
Issue & Damage Reporting
Any damage, excess mess or concerns identified during cleaning are photographed and reported immediately so you’re always informed.
Post-Clean Photo Updates
After each turnover, you receive photos confirming the property’s presentation and cleanliness, along with any notes requiring attention.
Your Personalised Cleaning Checklist
Every home has its own rhythm and requirements.
During onboarding, we build a customised cleaning and restock checklist with you, ensuring the property is presented exactly the way you expect, every time.
Your checklist may include:
• Bed-making preferences for each room
• Linen requirements and styling notes
• Restock expectations for each space (toiletries, pantry basics, household items, amenities)
• Styling or presentation preferences
• Outdoor and entryway expectations
• Waste and recycling instructions
• Any quirks, details or non-negotiables unique to your home
This checklist is used by every cleaner and manager so your standard remains consistent across all stays.
Pricing
$60 per cleaner, per hour.
Transparent, straightforward and invoiced per booking.
Larger or more detailed properties may require additional time.
Platform Cleaning Fees (How It Works)
Airbnb
Hosts can set a cleaning fee. This appears in the booking total and is paid by the guest. Airbnb includes this amount in your payout.
VRBO
Also allows cleaning fees. These show clearly as part of the booking breakdown.
Booking.com
Does not offer a dedicated cleaning fee field.
Cleaning is added as an extra charge so guests are aware before their stay.
This ensures cleaning costs are covered and expectations are clear across all platforms.
Why Linen Is Essential With Our Cleaning Service
To deliver consistent, hotel quality presentation and seamless guest turnovers, linen management forms an essential part of our cleaning service.
Without a structured linen system, properties can experience delays, shortages, mismatched items, or last minute washing, all of which can negatively impact the guest experience and lead to poorer reviews.
By managing both cleaning and linen in house, we maintain complete control over the turnover process. This allows us to ensure every stay is prepared to the same high standard, with fresh, professionally presented linen ready for each arrival.
Linen Service
Minimum Linen Requirements
Every property must have a minimum of three complete sets of linen:
– One set in use
– One set clean and ready
– One set being processed
This prevents delays, keeps turnovers running on time, and ensures a consistent level of presentation for every guest.
Linen Costs
Linen costs vary between properties and are charged alongside our cleaning service.
To make things simple, we can incorporate these costs directly into your Airbnb cleaning fee, allowing guests to cover the expense as part of their booking rather than it coming out of your pocket.
Every property is different, and linen requirements will depend on the size of the home, number of beds, and turnover frequency.
Get in touch to learn more about our linen service and receive a tailored quote for your property.
Property & Garden Maintenance
First impressions matter. A well maintained property not only enhances the guest experience but also protects your investment and helps generate stronger reviews and repeat bookings.
We offer a range of property and garden maintenance services to ensure your property remains safe, tidy, and guest ready throughout the year.
Our services include:
• Lawn mowing
• Whipper snipping
• Leaf blowing
• Weed control and garden tidy ups
• General garden maintenance
• Outdoor area presentation checks
• Rubbish removal and bin management
• Pressure washing of outdoor areas as required
• Minor property repairs and preventative maintenance
• Light handyman tasks
• Property inspections and reporting
• Coordination of larger maintenance works with trusted local contractors
Regular property checks allow us to identify and address small issues before they become costly problems, helping maintain the presentation and functionality of your property.
Maintenance Costs
Property and garden maintenance services are charged separately from management and cleaning services and are invoiced as required. Depending on your property's needs, services may be completed weekly, fortnightly, monthly, or on an ad hoc basis.
Any maintenance work undertaken will be documented and communicated, ensuring complete transparency and giving you confidence that your property is being cared for while maximising its presentation for guests.
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Linen costs vary between properties and are charged alongside our cleaning service.
To make things simple, we can incorporate these costs directly into your Airbnb cleaning fee, allowing guests to cover the expense as part of their booking rather than it coming out of your pocket.
Every property is different, and linen requirements will depend on the size of the home, number of beds, and turnover frequency.
Get in touch to learn more about our linen service and receive a tailored quote for your property.
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Yes, all properties must use the linen system to keep turnovers smooth, reliable and consistent.
You’re welcome to supply your own linen, but it must be washed and rotated through the same commercial process so the property is always presented to the same standard. -
No. We work exclusively with cleaners who are hand-selected and trained to our standards.
This ensures every turnover meets the same level of detail, timing and presentation.
Using external cleaners introduces inconsistencies that affect operations, guest experience and reviews our system is designed to avoid these issues entirely. -
very property is different. The checklist ensures your home is cleaned, restocked, and presented exactly the way you want it.
It includes bed-making style, linen requirements, presentation notes, outdoor areas and any unique details keeping standards consistent across every stay and every cleaner.