Cleaning Service

Our cleaning service is designed to deliver a consistently high standard of presentation for every stay. Each cleaner is personally hand-picked by your co-hosts to ensure the right level of care, reliability and attention to detail. We work with trained, trusted professionals who understand the standards required for quality short-stay accommodation, ensuring your property is reset beautifully between each booking.

What’s Included

Full Turnover Clean
A complete reset of the property after every guest, covering kitchens, bathrooms, bedrooms, living areas, floors, high-touch surfaces, rubbish removal and a light outdoor tidy.

Hotel-Style Presentation
Beds made neatly, linen refreshed, towels placed with intention, and each space prepared for a polished guest arrival.

Professional, Consistent Standards
We use our own trusted cleaners only. This ensures aligned expectations, consistent presentation and clear communication. No external cleaners or variations in standards.

Issue & Damage Reporting
Any damage, excess mess or concerns identified during cleaning are photographed and reported immediately so you’re always informed.

Post-Clean Photo Updates
After each turnover, you receive photos confirming the property’s presentation and cleanliness, along with any notes requiring attention.

Your Personalised Cleaning Checklist

Every home has its own rhythm and requirements.
During onboarding, we build a customised cleaning and restock checklist with you, ensuring the property is presented exactly the way you expect, every time.

Your checklist may include:
• Bed-making preferences for each room
• Linen requirements and styling notes
• Restock expectations for each space (toiletries, pantry basics, household items, amenities)
• Styling or presentation preferences
• Outdoor and entryway expectations
• Waste and recycling instructions
• Any quirks, details or non-negotiables unique to your home

This checklist is used by every cleaner and manager so your standard remains consistent across all stays.

Pricing

$60 per cleaner, per hour.
Transparent, straightforward and invoiced per booking.
Larger or more detailed properties may require additional time.

Platform Cleaning Fees (How It Works)

Airbnb
Hosts can set a cleaning fee. This appears in the booking total and is paid by the guest. Airbnb includes this amount in your payout.

VRBO
Also allows cleaning fees. These show clearly as part of the booking breakdown.

Booking.com
Does not offer a dedicated cleaning fee field.
Cleaning is added as an extra charge so guests are aware before their stay.

This ensures cleaning costs are covered and expectations are clear across all platforms.

Why Linen Is Essential With Our Cleaning Service

For us to deliver consistent, hotel-level presentation and smooth turnovers, linen must be managed through a unified system.
Without a structured linen process, turnovers are at risk of delays, shortages, mismatched items, or last-minute washing — all of which directly impact guest satisfaction and reviews.

By keeping cleaning and linen aligned, we ensure every stay is reset to the same standard, with no interruptions, no guesswork, and no operational hiccups.

Linen Service

Hire Linen

If you choose hire linen, we set up your linen hire account for you. Hire linen is supplied, washed professionally off-site, and kept in rotation for your property.
Linen is invoiced weekly, and we handle all communication and coordination on your behalf.

Owner Linen

If you prefer to supply your own linen, it is processed through the same commercial system.
All washing and rotation is handled for you, and your linen is invoiced weekly as part of the service.

Minimum Linen Requirements

Every property must have a minimum of three complete sets of linen:
– One set in use
– One set clean and ready
– One set being processed

This prevents delays, keeps turnovers running on time, and ensures a consistent level of presentation for every guest.

Linen Bags

Each property is issued dedicated linen bags to keep the system organised. These will appear on your first monthly linen invoice.

  • Pricing depends on whether you choose hire linen or supply your own, as well as the size and setup of your property.
    Upon enquiry, we’ll provide a tailored breakdown specific to your home.
    The linen service is invoiced monthly, and we do not add fees or take a cut you receive the wholesale, direct rate.

  • Yes, all properties must use the linen system to keep turnovers smooth, reliable and consistent.
    You’re welcome to supply your own linen, but it must be washed and rotated through the same commercial process so the property is always presented to the same standard.

  • No. We work exclusively with cleaners who are hand-selected and trained to our standards.
    This ensures every turnover meets the same level of detail, timing and presentation.
    Using external cleaners introduces inconsistencies that affect operations, guest experience and reviews our system is designed to avoid these issues entirely.

  • very property is different. The checklist ensures your home is cleaned, restocked, and presented exactly the way you want it.
    It includes bed-making style, linen requirements, presentation notes, outdoor areas and any unique details keeping standards consistent across every stay and every cleaner.